DealPrepare

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Frequently asked questions

What counts as a scan?

Any dealer document: a quote, buyer's order, F&I menu, contract, worksheet, addendum, or window sticker. PDFs, photos, screenshots, even handwriting. Each document you upload counts as one scan.

What happens after my free scan?

You can purchase a Deal Review for $29 to get full preparation on a single deal, or grab a 30-Day Pass ($59) or 90-Day Pass ($89) for unlimited deals while you shop. Each pass activates on your first upload, so you don't lose time before you're ready.

How is Expert Review different from a Deal Review?

A Deal Review is instant analysis by Miles. Our AI reads every line and flags issues with specific dollar amounts. Expert Review adds a real human automotive professional who validates the AI findings, provides personalized guidance, and is available for direct communication.

Can I get a refund?

If Miles can't analyze your document (unreadable file, not a dealer document, etc.), you won't be charged. Failed scans don't consume your entitlement. For paid reviews, contact us within 48 hours if you're unsatisfied.

What do the Deal Window Passes include?

Unlimited deal reviews for the duration of your pass (30 or 90 days). Upload as many dealer documents as you want, across as many deals as you need, while you're shopping. Passes cover AI deal reviews and full Miles chat. Expert Review ($99) and Live Advocate ($349) are sold separately.

What is Live Advocate?

Live Advocate ($349) is an in-person support service currently available in Chicagoland. A real automotive professional helps you negotiate at the dealership, reviews paperwork in real time, and ensures you get a fair deal.

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